Web coordinator- Business First
Safe Auto Insurance Co. is closing a call center in Hemmingway, S.C., and moving most of the 164 jobs there to its facilities in Ohio and Kentucky.
Although designed to reduce expenses and use facilities more efficiently, the Columbus-based insurer doesn’t plan to reduce overall head count, CEO Ron Davies said in a press release.
“This decision is about realigning our work force and fully occupying our facilities,” Davies said. “Even as we grew our customer base last year, we found that we were using less than half of our call center capacity and are spread across four buildings in three different states.”
Davies cited an industry gravitating toward Internet service as a cause for the closure.
“Our studies showed us that we did not need that much seating capacity in our call centers now or to support our aggressive growth projections,” he said.
Davies was not immediately available to comment on how many jobs could be moved to the Columbus area.
Safe Auto has about 600 employees in Central Ohio, according to Columbus Business First research.
Evan Weese is web coordinator for Business First.